Regional Service Center Manager

US-CA-Ontario
Job ID
2017-1520
Category
Operations
# of Openings
1

Overview

Under the general guidance of the Ontario Operations Manager, the Regional Service Center Manager will develop and execute both strategic and tactical plans pertaining to increasing revenue streams. The Regional Service Center Manager will be responsible for the safe and efficient operations of WAXIE’s Service Centers within the defined locations; Ontario & Santa Ana. The Regional Service Center Manager will act as a resource for divisional assistance on matters pertaining to Service Center Sales/Operations on an as needed basis.

Essential Duties

  • Plan and execute service growth projects through defining both the scope of the project and deliverables while providing both financial and supervisory responsibility in order to ensure resources are allocated properly.
  • Establish an effective relationship with key Corporate and divisional staff to support the growth of machine sales and service sales.
  • Increase service sales through obtaining contract and non-contracted business across WAXIE’s footprint.
  • Work Strategically with Divisional and Sales Management to enhance overall viability of cleaning equipment offering to include customer visits and sales calls as necessary,
  • Manage the entire repair order cycle to include; preventative maintenance programs, corrective maintenance, warranty processing, and fleet rentals in order to increase both revenue and customer satisfaction.
  • Conduct detailed analysis of Service Center operations to increase operational effectiveness while decreasing operating costs.
  • Provide leadership to ensure each Service Center is meeting or exceeding sales and operational goals through the following programs; stated policies, technical training, and personnel changes via promotions or terminations.
  • Provide administrative support through generating monthly operational performance statistics to include developing monthly operational metrics.
  • Work in tandem with the Director of Procurement to provide inventory management in the form of parts returns and suggested stocking levels to deter parts creep.
  • Champion innovation to create improved policies and procedures pertaining to Service Center Operations.
  • Act as the duty expert and project manager for SMS (Service Management Software) within defined WAXIE locations.
  • Create and implement of cost saving initiatives through direct interaction with divisional staff members in order to create bench marks for performance and best practice sharing.
  • Provide effective oversight in order to create a clean and safe working environment as it relates to proper daily inspections of material handling equipment, fleet assets, and personal protective equipment used to promote safe practices.
  • Other duties as assigned.

Qualifications

  • Detailed experience in managing service operations.
  • Moderate to extensive technical knowledge of Class 57 Machines.
  • Good understanding of inventory management practices and general industry experience.
  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • Demonstrate an ability to plan, organize, and execute complex multi-phased operations.
  • Exercise independent judgment and exercise discretion in the execution of the above stated duties & responsibilities.
  • Must have reliable transportation with a minimum of 20% travel required.
  • Ability to lift up to 50 lbs.
  • Excellent verbal and written communication skills with strong interpersonal skills.
  • Strong analytical skills with a good to excellent proficiency level in MS Office programs.
  • Previous AS400 experience is preferred.
  • Ability to multi-task.

 

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