Marketplace Specialist

US-CO-Colorado Springs
Job ID
2018-2597
Category
Customer Service/Support
# of Openings
1

Overview

Responsible for all Marketplace activities which include: Direct selling with customers, merchandising products, vendor displays/demonstrations, answering telephone and assisting in other customer service activities. Cross training of all functions from sales to customer service to data entry.

 

This position is Monday-Friday, 8am-5pm with weekends and holidays off. 

Essential Duties

  • Ensure merchandise is displayed in the most appealing manner and that the Marketplace inventory is restocked and rotated on a timely basis.
  • Service and sell to customers promptly and efficiently following all company policies and guidelines. Ensure all incoming phone calls are served promptly and in a courteous manner.
  • Make contacts with “Dead” accounts or “Less-active” accounts with the intent of reintroducing WAXIE and securing orders.
  • Utilize “Point of Sale” in Marketplace and “On Line” for phone orders.
  • Insure each customer and each customer’s problem is handled with respect, promptness and the courtesy deserved.
  • Follow all proper procedures for order entry, return policies and safety.
  • Make outside sales calls on key accounts to develop relationships and accounts for a “Route” type Territory.

Qualifications

  • Strong communication skills.
  • Bilingual Spanish strongly preferred.
  • Ability to resolve issues promptly.
  • Strong decision-making skills.
  • Strong organization skills a must.
  • Technical expertise relating to industry, procedures and products.
  • Excellent MS Office 2013 and AS400 skills.

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