• Service Center Assistant

    Job Locations US-AZ-Mesa
    Job ID
    # of Openings
  • Overview

    Coordinate and schedule Service Center resources to fulfill orders in a timely and efficient manner.  Promote and accurately communicate WAXIE services to customers to meet their needs.  Be prepared to execute all service center administrative activities and customer services. 

    Essential Duties

    • Provide a high standard of efficiency, accuracy, and courtesy to all customers and WAXIE employees.
    • Follow up with customers on estimates for parts and repairs, projected completion of repairs and all needed customer communications.
    • Promptly and accurately follow procedures and fill out paperwork for all orders.
    • Responsible for maintaining equipment inventory.
    • Communicate with Sanitary Maintenance Consultants regarding pricing, concerns, orders, and requests.
    • Assist customers with product knowledge of all equipment sold by WAXIE, researching and resolving customer problems with efficiency and accuracy.
    • Schedule installations, repairs and equipment pick-ups.
    • Educate customers on WAXIE’s rental and planned maintenance services.
    • Prepare estimate quotes for customers, reviewing which estimate items are necessary, recommended and cosmetic.
    • Sell equipment to customers as an alternative to repairs when appropriate.
    • Enter packing slips at the "point of sale" in the service center.
    • Process all orders and warranties on a daily basis ensuring accurate pricing and costs.
    • Enter sample tickets for Sanitary Maintenance Consultant demos.
    • Expedite parts sales.
    • Cross train in all areas of Service Center Customer Service and administration.
    • Keep the Service Center office area neat and orderly.
    • Other duties as assigned.


    • Customer service and administrative experience required.
    • Exhibits attention to detail with excellent follow up skills.
    • Demonstrates exemplary organizational skills with ability to work independently.
    • Proficient PC Skills utilizing Microsoft Suite and capability of learning new systems.
    • Ability to prioritize.

    WAXIE Sanitary Supply is an EEO/AA/Disability/Vets Employer


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Don't see a position you are looking for? Connect with us so we can reach to you about future opportunities you may be a good match for. We look forward to hearing from you!