• Sales Administrative Assistant

    Job Locations US-CA-Santa Ana
    Job ID
    2018-2789
    Category
    Sales
    # of Openings
    1
  • Overview

    At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done without our top-of-the-line sales support staff. That’s where you come in! This "jack of all trades" position will be responsible for performing administrative assistance to our sales team.

     

    This position is full-time, Monday through Friday 8am - 5pm with the opportunity for overtime, and holidays off.  Hourly range is $19 - $20 per hour depending on experience.

     

    WAXIE offers benefits including medical/dental/401K and tuition reimbursement

     

     

    Essential Duties

    • Type correspondence, memos, proposals, bids, flyers, lists, forms, and special projects for the assigned Account Consultants. Prepare catalogs, literature, and other materials for mailing.
    • Update customer quotes.
    • Mail MSDS to customers.
    • Research and resolve customer problems accurately and efficiently.
    • Handle customer service calls and duties when Customer Service Department is overloaded and/or short-staffed.
    • Email customers updates, quotes, bids, etc.
    • Assist Account Consultants by phone and in person. Communicate regularly with consultants regarding customer pricing, problems or requests.
    • Create spreadsheets according to Account Consultant’s needs.
    • Act as a liaison with Account Consultants, Contract Services Department, Marketing, Purchasing, etc.
    • Process mailed and faxed purchase orders.
    • Continually enhance product and service knowledge.
    • Key sample tickets for Account Consultant’s demos.
    • Make sure orders go out with correct sell price and special costs.
    • Provide a high standard of efficiency, accuracy, and courtesy to all customers and WAXIE employees.
    • Assist in planning Annual Sales Banquet and bi-yearly Customer Appreciation Day.
    • Assist Sales Managers and Sales Support Manager with maintaining literature rack, library, and sample rooms.
    • Other duties as assigned.

    Qualifications

    • Excellent customer service skills.
    • Strong written and verbal communication skills.
    • Ability to multi-task.
    • Proficient in Microsoft Word and Excel (PowerPoint a plus).
    • Previous AS400 (Aplus) experience preferred.
    • High School Diploma or equivalent.

    WAXIE Sanitary Supply is an EEO/AA/Disability/Vets Employer

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