• Operations Manager

    Job Locations US-CA-Ontario
    Job ID
    # of Openings
  • Overview

    At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. 


    Our commitment doesn't stop at the external customer, it extends to our internal customers as well. Being a family owned company for over 73 years means that we take care of our associates. Team work and a positive working environment are the cornerstone to our strength and future growth. 


    WAXIE’s Operations Manager is responsible for leading, nurturing, developing, and improving WAXIE’s overall operations at their designated location.  Reporting to a General Manager, the Operations Manager will lead a team of Warehouse, Customer Service, Service Center, Inventory, and Support Service employees. 


    WAXIE offers benefits including medical/dental/401K and a lucrative incentive package. 


    Essential Duties

    • Ensure support operations are performed in compliance with company policies and procedures.
    • Select, train, develop, and motivate managers; evaluate performance and recommend salary actions to ensure a stable and competent organization.
    • Establish and maintain proper level of staffing.
    • Become the subject matter expert on various APlus applications so that you can teach your team their jobs while understanding the larger picture for order processing.
    • Manage throughput operations for the branch by ensuring that each department is supporting the larger goal of order fulfillment.
    • Maintain adequate and accurate inventories and service levels.
    • Ensure a safe and healthy environment to minimize the company’s losses and liability and protect employee’s well-being.
    • Manage expenses to an operational budget. 
    • Review cost of goods to maximize profitability.
    • Manage route logistics for efficient deliveries to our customers.
    • Provide logistical input in order to streamline the operation while improving efficiency.
    • Provide support and guidance to operational employees to ensure maintenance of positive morale and motivation.
    • Work with the Sales Team and Management in resolving any and all customer service/operational issues.
    • Become the ambassador between the Sales Team and the Operations Team to create a best in class customer experience.
    • Responsible for equipment, vehicle and facility maintenance.
    • Other duties as assigned.



    • Prior Operational/Logistics Management experience preferably in a distribution and warehouse environment.
    • College degree or equivalent experience preferred.
    • Ability to manage, lead and interact with all levels of the organization.
    • Previous management experience.
    • Excellent verbal and written communication skills.
    • Strong customer service background with an emphasis on resolving customer issues and problem solving.
    • Previous AS400 (APlus) or ERP experience is preferred.
    • Results-oriented driven with demonstrated success in leading a diverse group of warehouse and customer service personnel to accomplish daily goals.
      Ability to multi-task.
    • Strong ability to make quick, informed decisions.
    • Positive, self-motivated, with a team player attitude.

    WAXIE Sanitary Supply is an EEO/AA/Disability/Vets Employer


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