• Service Center Manager

    Job Locations US-CA-Ontario
    Job ID
    2018-2879
    # of Openings
    1
  • Overview

    Under the general guidance of the Ontario Operations Manager, the Service Center Manager will develop and execute both strategic and tactical plans pertaining to increasing revenue streams. The Service Center Manager will be responsible for the safe and efficient operations of WAXIE’s Service Centers within Ontario. This position will also act as a resource for divisional assistance on matters pertaining to Service Center Sales/Operations on an as needed basis.

    Essential Duties

    • Manage the entire repair order cycle process for the division to include; preventative maintenance programs, corrective maintenance, warranty processing, and fleet rentals inorder to increase both revenue and customer satisfaction.
    • Provide leadership to repair technician team to ensure that the Service Center is meeting or exceeding sales and operational goals through the following programs; stated policies, technical training, and personnel changes via promotions or terminations.
    • Direct merchandising of Service Center capabilities to enhance profitability and gain share through basic sales techniques.
    • Analyze and employ process improvements relating to employee efficiency, service cycletimes, inventory control, procurement, and the utilization of shop software programs (SMS).
    • Facilitate and supervise an effective communication program for work-orders as well as internal and external correspondence.
    • Create and implement cost saving initiatives through direct interaction and collaboration with divisional staff members.
    • Provide effective oversight in order to create a clean and safe working environment as it relates to proper daily inspections of material handling equipment, fleet assets, and personal protective equipment used to promote safe practices.
    • Plan and execute various projects designed to grow the service center in the Ontario territory. This will involve working heavily with financial information, operational data and partnering with various different departments to ensure that resources are allocated properly and used in the most efficient manner possible.
    • Select, train, direct and motivate employees; appraise performance and recommend salary actions for subordinates to assure a stable, competent organization.
    • Other duties as assigned.

    Qualifications

    • Previous supervisory experience.
    • Strong interpersonal and leadership skills.
    • Superior customer service skills.
    • Strong analytical skills with a good to excellent proficiency with Microsoft Word, Excel, and PowerPoint.
    • Excellent verbal and written communication skills with strong interpersonal skills
    • Ability to multi-task effectively.
    • Bilingual Spanish a plus.
    • Ability to lift 50 lbs.
    • High School diploma or equivalent required.

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