Customer Service Representative

Job Locations US-CA-Livermore
Job ID
2021-3663
Category
Customer Service/Support
# of Openings
3

Overview

Envoy Solutions is a diversified distribution company for janitorial supply, packaging solutions, foodservice disposables and specialty products. Based in Glenview, Ill., Envoy Solutions is the parent company of North American Corporation, WAXIE Sanitary Supply, Southeastern Paper Group and NVISION. Operating as the nation's premier specialty distribution platform, Envoy Solutions works to make buildings cleaner, people safer and operations more productive, every day.

 

At WAXIE, exceptional customer service is the backbone of who we are and the focus of everything we do. We are committed to building and maintaining lasting relationships by providing an industry-leading customer experience. We listen to our customers and provide solutions through excellent hands-on service, training, and education. All of this couldn’t be done without our top-of-the-line Customer Service team. That’s where you come in!

 

Essential Duties

  • Engage with customers to resolve matters on product pricing and concerns in regards to product receipt. Research customer needs and communicate responses via telephone, e-mail, fax and in-person.
  • Assist customers with online ordering through account set-up, order administration, and training on WAXIE’s online ordering system (“Web@Work”).
  • Input customer orders to WAXIE’s inventory management system (AS400).
  • Support Sales team by referring new business leads and assist with inquiries on pricing and other customer requests.
  • Maintain showroom cleanliness and facilitate proper merchandise stocking, rotation, and labeling.
  • Participate in vendor product training to stay up-to-date on product knowledge.
  • Answer main multi-line switchboard, provide information to callers, transfer calls, take and relay messages in a friendly and courteous manner
  • Provide assistance to callers with any questions in the event they cannot reach their intended contact
  • Welcome visitors by greeting them, answering inquiries, and directing them to the appropriate location
  • Provide assistance by doing various clerical tasks and data entry utilizing Word/Excel
  • Assist with other duties as needed
  • Other duties as assigned.

Qualifications

  • Previous customer service and cash handling experience preferred.
  • A high level of professionalism with a positive attitude.
  • Excellent verbal and written communication.
  • Great attention to detail.
  • Organized with the ability to multitask and prioritize.
  • Previous experience answering heavy phones
  • Strong office, clerical, and administrative skills  
  • Proficient in Microsoft Office, including Outlook, Word, and Excel
  • High School Diploma/GED equivalent required 

 

This position offers a competitive starting salary and comprehensive benefits program. 

Envoy Solutions (and its subsidiaries) is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

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