Area Service Center Manager

Envoy Solutions, a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION. Our combined company employs more than 2,300 associates, operates 43 distribution centers, and supports more than 52,000 customers.

At Envoy Solutions, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

Under the general guidance of the Regional Service Manager, the Area Service Center Manager will develop and execute both strategic and tactical plans pertaining to increasing revenue streams. The Service Center Manager will be responsible for service centers in area, to include management and coordination of maintenance and service center contracts, inventory control, relationships with vendors, interpretation and application of company policies. Manages Service Center Supervisors in region and ensures that repair services meet established guidelines. 

• Manage the entire repair order cycle process for the area to include; planned maintenance programs, corrective maintenance, warranty processing, and fleet rentals in order to increase both revenue and customer satisfaction.
• Manage Supervisors and Coordinators (ex: Salt Lake, Denver and Las Vegas) for area.
• Provide leadership to Service Center throughout the area to ensure that the Service Center is meeting or exceeding sales and operational goals through the following programs; stated policies, technical training, and personnel changes via promotions or terminations.
• Direct merchandising of Service Center capabilities to enhance profitability and gain share through basic sales techniques.
• Assists in the development of the service center area budget
• Facilitate and supervise an effective communication program for work-orders as well as internal and external correspondence.
• Create and implement cost saving initiatives through direct interaction and collaboration with Regional staff members.
• Provide effective oversight in order to create a clean and safe working environment as it relates to proper daily inspections of material handling equipment, fleet assets, and personal protective equipment used to promote safe practices.
• Plan and execute various projects designed to grow the service center in the area. This will involve working heavily with financial information, operational data and partnering with various different departments to ensure that resources are allocated properly and used in the most efficient manner possible.
• Manage parts inventory, returns, overstock and special orders with Supervisors, Coordinators and the National Parts Coordinator; following all corporate parts inventory guidelines.
• Work with Sales Managers and GMs to find new targets for service contracts and Planned Maintenance Agreements.
• Work with Area GMs and sales representatives to promote and grow service.
• Contact and sell clients for Planned Maintenance Agreements.
• Ensure that services are completed by performing inspections of equipment on periodic basis. Advise and correct areas of improvement or other deficiencies as noted.
• Develops an effective staff by hiring qualified applicants, training employees to departmental standards, evaluating employee performance and implementing corrective measures as necessary.
• Other duties as assigned.

• Up to 50% travel required for this role.
• Previous supervisory experience.
• Strong interpersonal and leadership skills.
• Superior customer service skills.
• Strong analytical skills with a good to excellent proficiency with Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills with strong interpersonal skills
• Ability to multi-task effectively.
• Bilingual Spanish a plus.
• Ability to lift 50 lbs.
• High School diploma or equivalent required.

This position offers a competitive starting salary and comprehensive benefits program. 

Envoy Solutions (and its subsidiaries) is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.