Regional Service Center Manager

BradyPLUS, a diversified distribution company with over $1.5 billion in revenue, is bringing together leading brands from the facility supplies, packaging solutions, and specialty products industries. We’re building a national platform that will enable us to leverage product knowledge, category expertise and local presence to help make buildings cleaner and more sustainable, people safer and operations more productive, every day. Our portfolio of companies includes North American, WAXIE, SEPG, Daycon, North Woods, PJP, and NVISION.

At BradyPLUS, our focus is on creating greater efficiencies and scale, with a high-touch, customer-first approach. We’ve combined the expertise of local consultants and sales teams with a wider portfolio of products and deeper category knowledge. We work both nationally and regionally to ensure responsiveness to the industry’s toughest challenges, and we deliver a more efficient and streamlined distribution model on behalf of our customers.

The Regional Service Center Manager will Supervise, plan, and coordinate the activities and operations of multiple Service Centers across the West Region. Provide leadership to Service Center Managers, serve as a resource on matters related to service center operations, sales, and enforce safety programs and related policies. Ensure each service center meets operational, financial, and service-related goals. This position is remote to require some travel throughout California and surrounding states. 

Pay $85k-$100k annual depending on location. 

• Manage and oversee the performance of multiple Service Center Managers and their teams across the region.
• Supervise Service Center operations and ensure efficiency by overseeing service technicians, scheduling work activities, and adjusting workloads as needed to accommodate absences, changing priorities, and special projects. - Daily
• Inspect the work performed by service technicians, ensuring quality and compliance with established guidelines. - Daily

Specific Skills:

• • Strong Microsoft Office and PC skills.
  • Excellent communication and organizational skills.
  • Ability to read technical instructions and diagrams.
  • Proven leadership and coaching experience.

Personal Characteristics:

• Client-focused, with a commitment to delivering excellent service.
• Positive, energetic, and self-motivated leader.
• Ability to manage high-stress environments and competing priorities.
• Strong problem-solving skills, particularly in a technical/mechanical context.
• Eagerness to continuously expand knowledge and capabilities.

 Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, sit, talk, hear, and use hands/fingers to operate equipment.
• May occasionally require lifting up to 50 lbs. (industrial machine assistance may be available).
• Ability to manage fluctuating stress levels and sustain moderate to high physical activity throughout the day.
• Regular, predictable attendance is required, typically a minimum of 40 hours per week.

Work Environment

The work environment characteristics described here are representative of those an employee in this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate to heavy noise (i.e., traffic, trucks, forklifts, etc.)
• Periodic exposure to dirt, dust, and grime
• Fluctuating temperatures due to changes in work locations, including warehouse and outdoor environments.
• Ability to work indoors and outdoors.
• Ensure all service center employees are adhering to procedures and meeting monthly KPIs. Coach and train Service Center Managers and technicians who fail to meet performance expectations. - Daily
• Oversee the preparation of repair orders, ensuring a complete description of work to be performed is documented. - As Needed
• Enhance each service center's role as a contributing profit center, ensuring operations remain financially viable. - Daily
• Assist customers with product knowledge for all equipment sold and serviced. - Daily
• Resolve customer problems quickly and efficiently. - As Needed
• Promote the sale of equipment to customers as an alternative to repairs when appropriate. - Daily
• Educate and support Area Managers in handling planned maintenance (PM) sales. - Daily
• Administer and oversee planned maintenance programs for service centers. - As Needed
• Train and coach service center staff to ensure they reach performance goals and provide maximum service. - Daily
• Meet or exceed industry performance and quality standards across all service centers. - Daily
• Foster cross-departmental collaboration with internal support teams to promote excellent customer service and help achieve company goals. - Daily
• Manage the entire repair order cycle process, including preventive maintenance, corrective maintenance, warranty processing, and fleet rentals. - Daily
• Provide leadership to service center teams, ensuring service centers meet or exceed operational and sales goals. - Daily
• Analyze processes and recommend improvements in employee efficiency, service cycle times, inventory control, procurement, and shop software programs. - Daily
• Facilitate and supervise effective communication programs for work orders and internal and external correspondence. - Daily
• Create and implement cost-saving initiatives through direct interaction with divisional staff members. - Daily
• Oversee safety practices, ensuring clean and safe working environments, and daily inspections of equipment and personal protective gear. - Daily
• Plan and execute projects designed to grow the service centers within the West Region. - As Needed
• Select, train, motivate, and appraise performance for subordinates. Recommend salary actions where appropriate. - Daily
• Perform other duties as assigned. - As Needed

• Experience: 5+ years managing service centers or similar roles overseeing multiple locations.
• Education: Minimum High School Diploma. A Bachelor’s degree is preferred.
• Licenses: Valid driver’s license in good standing.

This position offers a competitive starting salary and comprehensive benefits program. 

BradyPLUS (and its subsidiaries) is an Equal Opportunity Employer.  This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation and/or any other characteristic protected by law.  We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.